退款政策
Online Orders – Product related arrangement
- There are no returns or exchanges allowed, except in cases where the merchandise is defective.
- Customers are unable to return or receive a refund for products that do not meet their personal preferences or expected results after use.
- If you experience any sensitivity, please discontinue use of the product. Please understand that all-natural ingredients carry a risk of sensitivity and we cannot guarantee that our products do not contain unknown allergens. For sensitive skin types, please review the full ingredient list on our website and conduct a patch test prior to use.
- If you happen to receive a faulty or incorrect item, please contact our Online Team via WhatsApp within 5 days of receiving your order. Kindly provide your order number and a photo of the specific item in question.
For Hong Kong orders – you may be required to present your issue via whatsapp for inspection by our team before an exchange can be made or in certain occassion go back to the distributed retail store for the defective item(s) inspection.
For international orders – please WhatsApp us pictures of the according product for our record. Once it is acknowledged, a refund or an exchange of merchandise will be arranged. Please note that additional overseas courier fee or other related charges may occur.
We apologise for any inconvenience which may caused.
- Please be aware that if the product has been unsealed and clear indication of consumed usage, it will be considered that you have accepted the condition of the product, and Halto Major will not be responsible for any exchange.
- If there is any damage to the product during shipment, customers have to contact our customer service team and the courier for the damaged incidents and provide pictures for record within 24 hours upon parcel arrival.